20歲女孩乘滴滴遇害十天之後，9月4日，滴滴出行宣佈啟動大規模整治。滴滴方面稱將落實7項措施，包括乘客端報警功能的升級、上線“安全中心”快速入口、網約車業務中試運營全程錄音功能等。9月5日，交通運輸部等10個相關部門人員和專家組成的檢查組來到滴滴公司，開始進行入駐檢查。
可這些能否幫助滴滴挽回民心？何不如讓我們回顧一下因類似問題而觸犯眾怒的Uber在這幾年都經歷了哪些事情。
Ten days after a 20-year-old passenger was raped and murdered by a driver, Chinese ride-hailing giant Didi Chuxing has announced that it would suspend some late night services including taxi and ride-hailing operations between September 8-15 as an attempt to enhance passenger safety.
But can this move really repair its negative image is still not certain.
Didi acquired its rival Uber China in 2016 after Uber a US ride-hailing company failed to capture the Chinese market. Uber now is battling for its survival in other parts of the world, the company is being highly criticized for its casual approach towards passenger safety amidst a series of assault, rape and murder cases against its drivers in the last four years.
2016年， Uber收到了公司成立六年以來最大的一筆罰單－2850萬美元。2015年，如日中天的Uber被舊金山和洛杉磯十幾萬的用戶以集體訴訟的名義告上了法庭，指Uber涉嫌虛假宣傳並誤導乘客。
In 2016, Uber agreed to pay about 28.5 million US dollars in‘safe-ride fee’suit. In 2015, prosecutors in California filed a lawsuit against Uber, citing what the company had said in its advertising is not lawful, including “overcharging users and misleading them about its security standards".
2014年4月開始，Uber開始向美國乘客徵收1至2.5美元的“安全乘車費”，並在廣告中稱自己在推行司機背景調查，可以提供比出租車更安全的搭車服務。但很快，民眾發現Uber連司機指紋認證都沒有做到。
Since 2014 Uber had been charging its US customers 1-2.5 US dollars per ride as a "safe-ride fee" in return for background checks and 24\7 customer support service, it was later revealed that the company had never even fingerprinted its drivers.
接下來的一年，Uber因司機審查缺漏造成的惡性侵害事件接連在各國爆發，並因此在美國、印度等國家引發民眾大規模示威。與此同時，Uber又因為安全責任和管理混亂等問題遭葡萄牙、泰國、波蘭等國家政府的封殺。
In the year that followed, series of incidents related to sexual assault, harassment in several countries triggered mass protests against Uber.
數輪拉鋸戰之後，Uber主動提出支付2850萬美元的賠償費，但這並沒有幫助Uber解除危機。在此之後，Uber繼續四處滅火，向全球各國家交罰款、做整改、加強審查制度，核實司機過去7年的犯罪記錄。
Since 2016, the ride-sharing company has paid millions of dollars in legal settlements across the world, before being finally forced into tighten background checks for its drivers.
2016年2月，美國密西根州發生連環槍擊案，Uber司機Jason Brian Dalton在5小時內發起3輪槍擊，沿途掃射路人、售貨員、兒童，導致6死2傷。在槍擊間隙，達爾頓甚至還在接單拉乘客。事發後，Uber強調，達爾頓簽約前通過了Uber的7年背景調查。
In 2016, a 45-year-old Uber driver, Jason Brian Dalton who had easily passed Uber’s background check, was detained for being involved in a shooting spree that killed six people in Michigan, US. Between shooting eight people at three locations, Dalton picked up and dropped off passengers by Uber.
The Michigan shootings has shocked the US in 2016.
之後，在社交媒體上，聲勢浩大的“刪除Uber”行動讓Uber在兩天內從失去50萬的用戶。
The incident sparked off #DeleteUber campaign on Twitter that led to over 500,000 users reportedly deleting their accounts and down grading the app’s ratings on Apple store.
2017年6月，公司宣佈創始人兼CEO Travis Kalanick辭職。
In face of pressure after months of scandals and stumbles, the founder and the CEO of Uber, Travis Kalanick, stepped down from the company.
The founder and the CEO of Uber, Travis Kalanick
2018年4月份，Uber再次被推到風口浪尖。美國CNN電視臺發佈的一份調查，聲稱全美至少有103名司機在過去4年內被指控性侵或性虐乘客，其中31名司機已因為強姦、非法拘禁等罪名被定罪。但更為可怕的是，Uber並不能提供完整的司機犯罪數據。
In April 2018, Uber sparked off public outrage yet again after a woman in San Diego,US was raped by an Uber driver after she passed out in the cab on her ride back home.
53-year-old Uber driver John David Scanchez was later arrested, during a police search videos of rape or abuse were found at his residence. Sanchez was sentenced to 80 years in jail for the rape of the Uber passenger and 33 other counts.
According to a CNN investigation in March 2018, Sanchez was just one of the 103 Uber drivers in 20 states of the US who have been accused of sexually assaulting or abusing Uber passengers in the last four years.
Sadly, there’s no date publicly available on the exact number of sexual assault cases against drivers of ride-share companies like Uber.
今年5月初，Uber新增加數個“安全功能”，期中包括程序內的緊急911按鈕。乘客一旦遇到危險，無需講話，點擊按鈕就可以直接向警察發送自己的姓名、位置、所乘車輛的型號和車牌號碼。此外，Uber還建立了一個全球化團隊，由多位前執法官員組成，幫助警察處理調查任務。更重要的是，Uber再次加強對司機的背景調查，和全美最專業的第三方背景調查公司合作，並審查司機過去所在地的地方法院紀錄、聯邦法院紀錄、機動車記錄、社會保障追蹤等。
In May, the company announced building a "safety center" within the app where riders can share their trip details to the designate riders during the trip. Also, Uber announced that the former US secretary of Homeland Security Jeh Johnson would join the Uber's Safety Advisory board as chairman. The company has also invested in technology that can "identify new criminal offenders via public records or pending DUI charges as they happen", meaning that the background check will be further tightened.
六月份，Uber宣佈取消涉及性騷擾和性侵犯案件的強制仲裁條款，給予受害者更多的選擇來解決他們的指控，其中包括在法庭公開起訴。在此之前，為平息指控，Uber性騷擾受害者被要求進入仲裁程序並達成保密協議。也就是說在進入衝裁程序時，在提交指控時受害者能對自己的身份保密，也因此無法向公眾說出自己被性騷擾的經歷。
Under a new policy introduced in June, Uber said it would allow US riders and drivers to "file allegations of rape, sexual assault and harassment in court and mediation instead of being locked into arbitration, a private process that often results in confidentiality agreements".
美國當地時間9月5日，是Uber新總裁克羅沙上任一週年的日子。在紐約的一場發佈會上，克羅沙宣佈了最新的Uber安全規範，其中包括通過GPS、加速器和傳感器來探測車輛在行駛過程中是否發生車禍或長時間停止不動。如果確認發生事故，系統將幫助乘客報警或幫乘客呼叫下一輛車的服務。當該功能觸發時，安全運營團隊也會與乘客取得聯繫，確保其安全。
In the first year at Uber, the CEO, Dara Khosrowshahi, has found many ways to reinforce the rider safety. At a press conference in New York on Wednesday, the CEO unveiled new safety features, such as a GPS-powered tool which can detect an unexpected stop. If a crash is suspected, Uber would help order another ride paid by Uber or help emergency services like 911.
發佈會上，克羅沙也強調，希望公眾眼中的Uber,是“安全”二字的同義詞。而這場發佈會後，CNN評論說，在安全管控的問題上，Uber確實做了很多。可未來會怎樣？誰也不知道。
During Dara’s speech at the press event, he expressed that he hopes Uber can be synonymous with safety in the future.
“The announcements are a reminder of how much the company has done in terms of rider security, and how far it has yet to go,” CNN said after the event.
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