自2019冠狀病毒病（COVID-19）疫情暴發以來，世界衛生組織（世衛組織）一直致力於向公眾提供如何識別、預防和管理這種疾病的相關信息，並針對公眾關注的問題進行解答。世衛組織網站用六種聯合國官方語言發佈了這些內容。世衛組織各區域和國家辦事處也將這些內容翻譯成各地語言進行推廣。
隨著疫情相關科學證據在持續更新，公眾也在不斷提出新的問題，世衛組織定期在各平臺——包括社交媒體和世衛組織官網的“常見問題”專欄，更新相應指南。
在“常見問題”頁面上，我們為公眾列舉了一些應當和不應當做的事情。在“我不該做哪些事情？”這個問題下，早前的版本提出，人們不應當使用傳統草本藥物。
刪除這一內容的決定是在3月4日世衛組織總部新聞與風險傳播小組的編輯會上作做出的。此舉的原因是，之前的語言過於寬泛，沒有考慮到很多人都會使用傳統草本藥物來緩解2019冠狀病毒病引發的輕症。
上述語言先後於3月6日從中文頁面刪除，7日從英文頁面刪除，8日從其餘聯合國官方語言的頁面刪除。之所以沒有同步更新所有頁面是因我們的團隊需要時間來編輯各個頁面。
“常見問題”有關傳統草本藥物的內容今日已被更新如下:
該專題頁面還將持續更新。
WHO Website Clarification
Since the beginning of the outbreak of COVID-19, WHO has provided advice to the public on how to recognize, prevent and manage the disease, and to address their concerns. The WHO website reproduces this content in the 6 official UN languages. This same content is taken up by regional and country offices who address their audiences in local languages.
The guidance - in forms such as social media posts across platforms and Questions and Answers on the web—is updated regularly as the science evolves, and as the public raises further concerns or questions.
In a Question and Answer page on the web, one question listed “dos and don’ts” for the public to consider. Under the “don’ts,” a line was previously included that said people should not use traditional medicines.
On 4 March at an editorial meeting of the news and risk communications teams in Geneva, a decision was made to remove that line as it was too broad and did not take into account the fact that many people turn to traditional medicines to alleviate some of the milder symptoms of COVID-19. The line was removed from the Chinese version of the page on 6 March, the English version on 7 March, and the other UN languages on 8 March. The update to web content does not happen in synch as it takes time for the teams to work on each page.
The Questions and Answers about traditional medicine have just been updated today (see above screenshots).
The Q&A will continue to be updated.
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