Expressions
表達
電話用語
Telephone language
[TODD] Todd Billings.
[SALLY] Hi, Todd. This is Sally.
[TODD] Sally. Hey, what’s up? Where are you?
[SALLY] I’m at home.
[TODD] Oh, no. What’s wrong?
[SALLY] I’m sick. I have the flu.
[TODD] You sound awful.
[SALLY] Yeah, I feel really bad. I can’t come to work today.
[TODD] That’s OK. You should stay at home.
[SALLY] Sorry about work.
[TODD] No problem. Listen - call me tomorrow.
[SALLY] OK.
[TODD] And feel better.
[SALLY] Thanks, Todd. Bye.
[TODD] Bye.
電話用語
Telephone language
In formal situations, we use special language for talking on the telephone.
正式場合中，我們使用專門的電話用語。
If you are calling someone at a company, the person may begin by giving the name of the company. Then the person you called will often identify themselves with the words speaking or this is.
如果您給一家公司的某人打電話，他開始可能先說出公司名稱，然後接電話的人常常會用短語 speaking 或 this is 表明身份。
ABC Industries. Mary Jacobs speaking.
ABC 工業公司。我是 Mary Jacobs。
ABC Industries. This is Mary Jacobs.
ABC 工業公司。我是 Mary Jacobs。
Identify yourself. You can use the words this is in front of your name, or calling after your name.
表明自己的身份。您可以在您的名字前使用 this is，或在名字後使用 calling。
This is Bill Edwards.
我是 Bill Edwards。
Bill Edwards calling.
我是 Bill Edwards。
If you get a receptionist, identify yourself and use the phrase Can I speak to and the name of the person you want to talk to.
如果電話打到前臺，請表明自己的身份，使用短語 Can I speak to，後接您找的人的名字。
A. ABC Industries. How can I help you?
ABC 工業公司。我能為您效勞嗎？
B. This is Bill Edwards. Can I speak to Mary Jacobs?
我是 Bill Edwards。我想請 Mary Jacobs 接電話，好嗎？
The receptionist may ask you to wait while you are connected.
前臺接線員可能會請您等待電話轉接。
Just a minute, please.
請稍等。
Sometimes you will get automated voicemail when you call a business. You might hear:
您打電話給企業時，有時會接通自動語音信箱。您可能聽到：
Please leave a message after the tone.
聽到嘟聲後請留言。
We are currently closed. Please call again.
您撥打的用戶已關機，請稍後再撥。
KAREN: Good morning. Karen Phillips speaking.
JOYCE: Morning, Karen. It's Joyce Weldon.
KAREN: Joyce...You sound awful. What's wrong?
JOYCE: I'm not feeling very well. I have a bad cold.
KAREN:Oh, I'm sorry to hear that.
JOYCE: Thanks. I'm sorry. but I can't come to work todya.
KAREN: I understand. You should take it easy. Call me tomorrow. Feel better!
Expressions
表達
道歉和接受道歉
Making and accepting apologies
Use phrases with sorry about plus noun to apologize about something.
請使用短語 sorry about 接名詞為某事道歉。
Sorry about work.(You are sorry because you had to call in sick to work.)
很抱歉不能上班。
Sorry about your car.(You are sorry because you damaged your friend's car.)
很抱歉您的車出故障了。
Sorry about the meeting. (You are sorry because you missed a meeting.)
很抱歉不能參加會議。
Add the phrase sorry, but to a sentence to apologize for a situation.
在道歉場景中，在句子前加上短語 sorry, but。
Sorry, but I can't come to work today.
很抱歉，但我今天沒法來上班。
A: Can you come to the party?
B: Sorry, but I'm sick.
A: Don't worry about it. Feel better!
您能來參加派對嗎？
很抱歉，可我生病了。
別擔心。早日康復！
Use these expressions to respond to an apology.
請使用這些表達來應答道歉。
No problem.
沒問題。
Don't worry about it.
別擔心。
It's OK.
沒關係。
Can I speak to Todd?
Just a moment , please.
I'm really sorry, but I can't come to work.
I'm sorry about work.
No problem .
Don't worry about it.
I'm really sorry.
我真的很抱歉。
I can't come to work.
我不能來上班。
No problem.
沒問題。
I'm sorry about work.
很抱歉沒法來上班。
Don't worry about it.
別擔心。
I understand.
我理解。
Expressions
表達
使用 what 的表達
Expressions with 'what'
Use what questions to ask about what is happening in a general way. These expressions are common as greetings.
請使用 what 疑問句詢問大致發生的情況。這些表達是常用的問候方式。
What's up?
怎麼了？
What's happening?
出什麼事了？
What's going on?
發生什麼事了？
Unless you have something specific to talk about, typical responses to these expressions might be:
如果您沒有具體要談的事情，這些表達的一般回答可能是：
Not much. What's up with you?
還行。您怎麼樣？
I don't know. What's going on with you?
我不知道。您怎麼樣？
You can also use what questions to ask about what is happening in a negative situation.
您也可使用 what 疑問句詢問現在沒有發生的事情。
What's wrong?
出什麼問題？
What's the matter?
出什麼事了？
What's the problem?
是什麼問題？
These questions typically require a more specific response. If you do not want to answer the question, you can say:
這些疑問句一般需要更具體的回答。如果您不想回答問題，您可以說：
Nothing. Don't worry about it.
沒事的，別擔心。
BILL: Hey, Sarah. What's wrong ?
SARAH: Nothing, Bill. Don't worry about it.
BILL: Really? What's the matter?
SARAH: Well, my sister is very sick .
BILL: Oh, I'm so sorry. What's the problem ?
SARAH: The doctors don't know .
What's up?
最近怎麼樣？
I'm sick. I have the flu.
我病了，得了流感。
Hey, what's wrong?
嗨，怎麼了？
I've got a cold.
我感冒了。
What's the matter?
怎麼啦？
Nothing. Don't worry about it.
沒什麼。不用擔心。
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