亞馬遜申訴大全,這些模板(中英文)幫你撤掉小紅旗!


亞馬遜申訴大全,這些模板(中英文)幫你撤掉小紅旗!


亞馬遜申訴大全,這些模板(中英文)幫你撤掉小紅旗!

年底旺季,很多賣家開心的發佈產品(或跟賣產品),興奮的處理訂單安排發貨,似乎開啟了一座金山,突然,收到了小紅旗,通知提示:Amazon has removed your selling privileges. 金山突然變成了雪山。

對於慘遭封號的賣家,咱們先定個小目標:通過申訴拿回賬號。話不多說,歪貓派為大家整理了一系列的亞馬遜申訴郵件模板,主要有下列情況:亞馬遜賬號被關申訴(本篇)、亞馬遜產品品牌侵權申訴(今日一起推送的第二篇)、亞馬遜跟賣申訴、亞馬遜賣違禁品申訴、亞馬遜被關聯申訴(第三篇)以及亞馬遜途徑和時間介紹(第四篇)。

首先我們來了解一下如何對已經關閉銷售權限的亞馬遜賬號進行申訴呢?

如何申訴

<strong>01 搞清楚是什麼原因導致你的賬戶銷售權限被移除

賬戶銷售權限被移除以後亞馬遜一般都會發一封 Notification 給賣家,賣家可以通過這封郵件得知準確的原因,到底是因為賬戶表現差,還是違反亞馬遜的銷售政策或者銷售了平臺禁售的產品等。

<strong>02 評估你過往的銷售操作

檢查下你的客戶指標,找出那些給客戶帶來差的用戶體驗的訂單和不達標的的參數;同時也檢查下你賬戶目前的產品 Listing,看看這些產品有沒有那些違反亞馬遜的政策(比如侵權或者假貨之類)

<strong>03 創建一個補救的行動計劃

寫一個行動計劃概括一下你在 Step 2 中發現的與賬戶銷售權限被移除有關的問題,提供一個能夠有效解決相關問題的精確的行動計劃可以很大程度上恢復你賬號的銷售權限。

<strong>04 把你申訴的內容發給亞馬遜

補救的行動計劃創建寫完後, 將其發送給亞馬遜希望其恢復您的賣家銷售權限。

亞馬遜賬號被關申訴郵件範文模板

Dear Amazon seller support:

This is * (店鋪名) writing to you.

<strong>第一部分:<strong>先向亞馬遜表示感謝,之後介紹下店鋪已經取得的成績(開店時間、訂單量交易額)最後表明意識到自己的錯誤,闡釋原因。

As we are new seller on Amazon, we just sold our first item on 2016-9-*, and until today we sold *** orders on Amazon.

We thanks so much that Amazon can provide such chance for us to delivery customers good products.

And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with *** orders, and grow 40-50% every month. However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault.

We had updated details for listings and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again.

Would you please consider the account seller rating and the currant rapidly increasing sales in our store?

We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on ***day, hope you could give us a chance to improve!

<strong>第二部分:<strong>列出整改措施(提高高標準服務、熟悉亞馬遜店鋪規則等等)(這點很重要!)

If we get the valuable selling chance on Amazon, we will do as follows:

<strong>01

Absolutely, we will learn through all the policies and rules about selling on your platform.

<strong>02

We will check the listings in our account to see if they provide enough information for customers to make their right decisions.

<strong>03

We will focus on awaiting shipment items to customers. Double check to confirm customers will have their satisfied items.

<strong>04

Use FBA shipping service to give customer good shipping service. Educate stuff of our own warehouse to trible check awaiting shipping orders every day to confirm all the products will on their way to customers.

<strong>05

Find out order problems automatically and solve them with customer within 24 hours. Any complaints or product issues we will solve them in proper way within a day in favor of the customer's right.

<strong>06

We will build up our own ERP to manage the running for Amazon selling.To control customer services and shipping services with accurate data.

<strong>第三部分:<strong>結尾標識再次懇請亞馬遜給予自己一次機會

Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance ! We will always provide good products and services to customers on Amazon selling.

Look forward to receive your reply.

Best regards

店鋪名

亞馬遜申訴大全,這些模板(中英文)幫你撤掉小紅旗!

餘下推送的也是申訴模板,大家快去看第二、三、四篇吧

<strong> |END|


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