一、基本短語
Time to volume 及時大量生產
Time to money 及時大量交貨
FOUR CONTROL YSTEM 四大管制系統
Engineering control system 工程管制系統
Quality control system質量管理系統
Manufacturing control system生產管制系統
Management control system經營管制系統
Classification整理(sorting, organization)-seiri
Regulation整頓(arrangement, tidiness)-seiton
Cleanliness清掃(sweeping, purity)-seiso
Conservation清潔(cleaning, cleanliness)-seiktsu
Culture教養(discipline)-shitsuke
Save 節約
Safety安全
二：英文縮寫
質量人員名稱類
QC quality control 品質管理人員
FQC final quality control 終點質量管理人員
IPQC in process quality control 製程中的質量管理人員
OQC output quality control 最終出貨質量管理人員
IQC incoming quality control 進料質量管理人員
TQC total quality control 全面質量管理
POC passage quality control 段檢人員
QA quality assurance 質量保證人員
OQA output quality assurance 出貨質量保證人員
QE quality engineering 質量工程人員
質量保證類
FAI first article inspection 新品首件檢查
FAA first article assurance 首件確認
CP capability index 能力指數
CPK capability process index 模具製程能力參數
SSQA standardized supplier quality audit 合格供貨商質量評估
FMEA failure model effectiveness analysis 失效模式分析
FQC運作類
AQL Acceptable Quality Level 運作類允收質量水平
S/S Sample size 抽樣檢驗樣本大小
ACC Accept 允收
REE Reject 拒收
CR Critical 極嚴重的
MAJ Major 主要的
MIN Minor 輕微的
Q/R/S Quality/Reliability/Service 質量/可靠度/服務
P/N Part Number 料號
L/N Lot Number 批號
AOD Accept On Deviation 特採
UAI Use As It 特採
FPIR First Piece Inspection Report 首件檢查報告
PPM Percent Per Million 百萬分之一
製程統計品管專類
SPC Statistical Process Control 統計製程管制
SQC Statistical Quality Control 統計質量管理
GRR Gauge Reproductiveness & Repeatability 量具之再製性及重測性判斷量可靠與否
DIM Dimension 尺寸
DIA Diameter 直徑
N Number 樣品數
三：其它質量術語類
QIT Quality Improvement Team 質量改善小組
ZD Zero Defect 零缺點
QI Quality Improvement 質量改善
QP Quality Policy 目標方針
TQM Total Quality Management 全面質量管理
RMA Return Material Audit 退料認可
7QCTools 7 Quality Control Tools 品管七大手法
通用之件類
ECN Engineering Change Notice 工程變更通知(供貨商)
ECO Engineering Change Order 工程改動要求(客戶)
PCN Process Change Notice 工序改動通知
PMP Product Management Plan 生產管制計劃
SIP Standard Inspection Procedure 製程檢驗標準程序
SOP Standard Operation Procedure 製造作業規範
IS Inspection Specification 成品檢驗規範
BOM Bill Of Material 物料清單
PS Package Specification 包裝規範
SPEC Specification 規格
DWG Drawing 圖面
系統文件類
ES Engineering Standard 工程標準
CGOO China General PCE龍華廠文件
IWS International Workman Standard 工藝標準
ISO International Standard Organization 國際標準化組織
GS General Specification 一般規格
部門類
PMC Production & Material Control 生產和物料控制
PCC Product control center 生產管制中心
PPC Production Plan Control 生產計劃控制
MC Material Control 物料控制
DC Document Center 資料中心
QE Quality Engineering 質量工程(部)
QA Quality Assurance 質量保證(處)
QC Quality Control 質量管理(課)
PD Product Department 生產部
LAB Laboratory 實驗室
IE Industrial Engineering 工業工程
R&D Research & Design 設計開發部
附：外貿郵件常用語句！
外貿工作中，最常用的溝通方式就是郵件，而在郵件中使用正式的商業用語會讓你的客戶感覺到企業的專業，從而更有助於生意上的合作。
今天，就給大家摘錄一些常用語句供參考學習：
1. Thank you very much for your kind reply.
2. We would like to take this opportunity to introduce our company and products。
3. Thank you for your inquiry dated on *** (date of the email from your customer) concerning *** (your product).
4. It gives us great pleasure to send along the technical information on the model together with the catalog and price list.
5. Received with thanks. (收到某附件並表示感謝。)
6. Inquiries regarding our new product, *** (your product), have been coming in from all parts of the world. (有點吹牛的成分，但主要是為了吸引客戶的重視。)
7. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. (如果覺得自己的價格會偏高，可以這麼說。)
8. The falling market here leaves us little or no margin of profit. (拒絕客戶的還價要求時，可以跟客戶這麼解釋。)
9. Our current situation leaves us little room to bargain.
10. We will make every possible effort to speed up delivery. (為客戶爭取儘快發貨。)
11. In response to your letter of *** (the date), we regret your complaint very much. (處理客戶的抱怨。)
12. Please kindly find the attached BL darft, Thanks. (讓客戶查收附件常用的表述。)
13. Please kindly find the telex release letter as attached, and confirm your receipt by return.
14. Pls check and confirm your receipt by return. (要求收到後回覆。)
15. Enclosed is our brochure.
16. We hope you will reconsider the offer. (委婉地讓客戶重新考慮下訂單。)
17. Should you have any inquiry, please kindly feel free to let us know.
18. We look forward to hearing from you soon.
19. We look forward to the opportunity of being of service of you.
20. Thank you again for your kind cooperation.
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