1.仓库缺货，该如何处理？
今天，我继续给大家分享国外买家邮件沟通技巧。
情景模拟：买家下完单，但是缺货断货，可推荐其他产品或者同意退款,询问买家意见 。
Dear Valued Customer,
Thank you for your order. The item(s) you ordered is currently out of stock.However, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer. We look forward to hearing from you soon. Thank you.
翻译：感谢您的订单。很抱歉通知您，您的订单目前缺货。我们建议，您可以挑选其他同等价值的产品或者要求退款。请告诉我们您更偏向于哪种解决办法。期待您的来信！
2.货物不包邮，该如何处理？
情景模拟：买家所在的国家地址较偏远，不能包邮，建议买家补运费 。
Dear Valued Customer,
Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金额), or you can request a full refund. We are sorry for any inconvenience this may have caused. Please let us know which you prefer. Thank you.
翻译：感谢您的订单。我们很抱歉通知您，因为您提供的地址较偏远，所以我们不提供包邮服务。为了尽快寄出产品，您需要付额外**金额，或者您这边可以要求全额退款。由此造成的不便，我们深感抱歉。请让我们知道您更偏向于哪种解决办法，谢谢。
3.快递公司的选择
情景模拟：买家选择的是DHL发货，但是卖家只能用E-邮宝或者小包发货，询问买家是否愿意接受？
Dear Valued Customer,
Thank you for your order. We are sorry that we cannot ship your item(s)via DHL at this point. We can only ship your item(s) via E-packet （或者其他的货运方式）which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method. We look forward to hearing from you soon. Thank you.
翻译：感谢您的订单。很抱歉通知您，此时此刻，我们不能通过DHL快递公司寄走您的产品。我们只能够通过国际E-邮宝或者或者其他的货运方式来帮您寄走。仅需10-15个工作日。如果最终选择国际E-邮宝快递方式的话，请尽快通知我们，期待您的来信！谢谢
【外贸服装笔记】头条号主要分享“外贸面试技巧、服装英语、服装跟单知识”等干货，本文归玛姬所有，未经本人授权使用本头条号文字和图片内容均属侵权。
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