貴公司是最有名氣的公司之一，我也喜歡這種工作。雖然我沒有什麼銷售員的經驗，你們給我的職位說明很有意思，這是我上大學時就想從事的工作。
755. Do you know anything about this company?
你瞭解本公司嗎？
756. Yes, a little. As you mentioned just now, yours is an American capital company. As far as I know your company is a world famous one which produces cosmetics and skin care products.
我知道一些，正如你所提到的，貴公司是一家美資公司，據我所知，貴公司是一家世界著名公司，生產化妝品和護膚品。
757. In what department did you work?
你以前在哪一部門工作呢？
758. I was in Women's Fashion Department.
我在女裝部工作。
759. Have you got an excellent record in English?
你英語成績好嗎？
760. Yes, I think l can manage English conversations with American staff members.
是的，我認為我可以和美國員工進行英語會話。
Dialogue A
(I = Interviewer 主試人 A= Applicant 申請人)
I: Come in, please.
A: Is this the General Manager of office?
I: Yes, it is. Be seated, please.
A: Thank.
I: May l have your name?
A: Linda Li. I was asked to have an interview this afternoon.
I: Yes. How old are you, Miss Li?
A: I'm 25.
I: How many people are there is your family?
A: Four. They are my father, my mother, my elder brother and me.
I: What do your parents do?
A: My father is a Purchaser at a department store and my mother is a saleswoman at the same store.
I: Now tell me about your educational background.
A: OK. I graduated from Beijing College of Commerce. My major is commerce.
I: What courses have you completed?
A: The courses I've completed are marketing, business law, business English, statistics, marketing principles, sales management, distribution theory, economies and psychology.
I: How are your grades?
A: I have got an average of 9o points.
I: What subject did you like best at college?
A: I liked sales strategies best.
I: Can you explain why?
A: I like dealing with people. It's quite challenging.
I: Have you got an excellent record in English?
A: Yes, I obtained nearly full marks in English.
I: That's only for your written work, I'm afraid. What about your oral English? You know, are staff members in this company are Americans as ours is an American capital company. So conversational English is very important in our company.
A: I think I can manage English conversations with American staff members. At college I often practice oral English with my classmates or cassettes.
I: Why are you interested in the job?
A: Because I love your company. Yours is one of the effective and respectable companies in this area.
I: I see. Have you worked anywhere else?
A: Yes. Four years ago, l began to work in a developing company in Nantong. One year later, I came to Shanghai, and worked in a small department store as a salesgir1. And now I'm secretary to General Manager of XinXin Department store.
I: OK. We have received your letter and resume in answer to your advertisement in the paper. I’d like to talk about your qualifications for the position.
A: I think you must have got a lot of replies to your advertisement.
I: I haven't counted the exact number of the replies, but I think there were at least thirty for the job. However, many who applied don't have the qualifications we require. We only picked out the ten best replies for interviews. And yours is just among them.
A: Thanks. I'm glad that my letter is acceptable.
I: You mentioned in your letter that you had worked in a small department store as a sa1esperson. In what department ?
A: Ladies fashion.
I: Did you like the job?
A: Yes, I liked it very much. In fact, I have a good taste in dress. I think I'm interested in clothing design and like to be dressed in fashion.
I: Well, Miss Li, it was nice talking to you. However, we want to interview the other applicants before making any final decision. You will hear from us soon. Thank you for your coming, Miss Li.
A: Thank you Sir. I hope to hear from you as soon as possible.
Notes註釋
1. be seated, please.
請坐。
2. My father is purchaser at a department store and my mother is a saleswoman at the same store.
我父親是一家百貨商店採購員；我母親是同一商店的售貨員。
3. I have got an average of 90 points.
我各門成績平均90分。
4. Yes. Four years ago, I began to work in a developing Company in Nantong.
有過。四年前我開始在南通一家正處於發展階段的公司工作。
5. We only picked out the ten best replies for interviews. And yours is just among them.
我們只挑選了十位最優秀的申請人來參加面談，你的材料是其中之一。
6. Ladies fashion.
女裝部。
7. In fact, I have a good taste in dress.
事實上，我對時裝很有眼光。
Words and Expressions
salesperson n. 售貨員
tie in with 與……有關聯
commerce n.商業
marketing n.市場營銷
statistics n.統計學
psyco1ogy n. 心理學
cosmetics n.化妝品
skincare products 護膚產品
skincare 一詞由 skin （皮膚） + care （護理）組成
English conversations 英語會話
purchaser n. 採購員，購買者
sales strategies 銷售策略，銷售方法
pick up v.挑選
ladies' fashion 女式時裝
Lesson 41．About the Job of Receptionist 關於接待員職務
key Sentence （重點句子）
761.I come about your advertisement for receptionists in the
newspaper last week.
我是來應聘你們在上週的報紙上招聘的接待員一職的。
762. Have you worked anywhere else?
你在別處工作過嗎？
763. Yes, I've been working in the Beauty Restaurant as a full-time waiter after leaving the occupational school.
有，我從職業學校畢業後一直在美麗飯店當服務員。
764. Here is my resume.
這是我的簡歷。
765. May I ask why you are interested in working at our hotel?
能否問一下，你為何對我們賓館感興趣？
766. Because I think I'm fit for receptionist's job. I'm still learning spoken English, you know, There will be a lot of foreigners to your hotel, won't there?
我認為我很適合做接待員,你要知道,我正在學習英語
口語,肯定會有許多外國人來你們賓館的,不是嗎?
767. Certainly.
當然會有.
768. When did you study English?
你何時學的英語，?
769. When I was a student, English happy to be my favorite subject. Graduation, I went on studying spoken English in mg spare time.
我上學時，英語是我最喜歡的課程，畢業後，我在業餘時間繼續學習英語口語。
770. Do you think if there is still any room for improvement in your spoken English?
你是否以為你的英語口語還有提高的餘地呢？
771. Sure, I do think so.
確實，我認為是的。
772. Do you think you have a good command of hotel English?
你精通飯店英語嗎？
773. Yes, I think so.
我想我是的。
774. Where do you work now?
你現在何處工作？
775. I work at Beijing hotel.
我在北京飯店工作。
776. Can you tell me why you want to leave the present post?
你能告訴我你為什麼要放棄目前的崗位嗎?
777. For one thing, I'm desirous of working with a large hotel like yours. I know your hotel is a five-star-grade hotel witha good reputation both at home and abroad. For another thing, my present post does not involve me much in speaking English. I think I will have more opportunities to use English at your hotel.
其一，我想在像你們這樣的大賓館工作。我知道你們賓館是一家五星級賓館，在國內外享有盛名。其二，我目前的崗位讓我說英語的機會不多，我想在貴賓館我會有更多機會使用英語。
778. Do you want to work here because you can speak English?
你是因為能說英語才來我們賓館的嗎？
779' No, not just because I can speak English. What I really want is the chance to learn some advanced methods of management from foreign staff members.
不，不只是因為會英語，我真正希望的是要從外國職員那裡學到一些先進的管理方法。
Dialogue A
(I = Interviewer 主試人 A= Applicant申請人)
I: Good morning. Can I help you?
A: Yes. I came about your advertisement for receptionists in the
newspaper last week.
I: Oh, yes. Won't you sit down? What's your name?
A: My name is Anhua Zhao.
I: How old are you?
A: I'm twenty-four years old.
I: have you working anywhere else?
A: Yes, I've been working in the Beauty Restaurant as a fulltime waiter after leaving the occupational school. Here is my resume.
I: Good. May I ask why you are interested in working at our hotel?
A: Because I think I'm fit for a receptionist's job. I'm still learning spoken English, you know. There'll be a lot of foreigners to come to your hotel, won't there?
I: Certainly. When did you study English?
A: When I was a student, English happen to be my favorite subject. After graduation. I went on studying spoken English in my spare time.
I: I see. Do you think if there is still any room for improvement in your Spoken English?
A: Sure, I do think so. But as the old saying goes "Where there is a will, there is a way. I'll do my best to improve my spoken English.
I: Wel1, that's a good answer. Can you tell me why you want to leave your present post?
A: I'm desirous of 1eaving my present employer simply because I see no chance of advancement.
I: Do you want to work here because you can speak English?
A: No, not just because I can speak English. What I really want is the chance to learn some advanced methods of management from foreign staff members.
I: We believe you would be able to do the job very well. But as you know, we have dozens of applicants to be answered. We can't reach a final decision until we talked to all applicants being asked to come here.
A: When can I know whether I'm accepted or not?
I: I think we'll send you a letter by early next month if you are wanted.
A: I see. Thank you for your talking with me.
I: Thank you, Mr Zhao, for your interest in our hotel. Good luck to you.
notes 註釋
1. Yes, I came about your advertisement for...
是的，我是來應聘……廣告的職位的。
這裡用 come過去時多，用 have come現在完成時少。雖然是剛剛來到，但come這一動作已結束，所以用過去式。
2. But as the old saying goes "Where there is a will, the is a way." I’ll do my best to improve my spoken English.
但正如一句老話所說：“有志者事竟成”，我將盡力提高我的英語口語。
3. I'm desirous of leaving my present employer simply because I see no chance of advancement.
我離開現在的僱主，僅僅是因為我看不到有提升的機會。
4. But as you know, we have dozens of applicants to be answered.
但你也知道，我們還有幾個應徵者要面談。
5. We can't reach a final decision until we talked to all applicants being asked to come here.
我們要在所有被請來面試的都面談之後，才能做出最後的決定。
6. When can I know whether I'm accepted or not?
我什麼時候才能得知我是否被錄用了？
7.... if you are wanted.
如果你被錄用的話。
8. Good luck to you.
祝你好運。
Words and Expressions
receptionist n. 接待員
occupational a. 職業的
occupational school 職業學校
spare a.空閒的
five-star-grade 為複合詞，星級的，其他如：
a three thousand-word article 一篇三千字的文章
the eighth five-year plan 第八個五年計劃
reputation n.聲譽，聲望
of good reputation 有名望的
Lesson 42． About the Job of a Front Office Manager 關於前臺經理職務
key Sentence （重點句子）
780. Why are you leaving your present job?
你為何要離開現職呢？
781. I'm desirous to leave my present employment so that I can improve my position and have more responsibilities.
我希望離開現職就是為了提高我的職位和獲得更多的責任。
782. I'd like you to tell me some of what you've been doing recently.
我想請你告訴我你最近一直在做什麼？
783. Every day I go to work on time to guarantee the proper operation of the front desk.
我每天按時上班，以保證前臺工作的順利進行。
784. We accept booking, tell about room rates, find out how the bill will be paid and help the guests to check in and check out. When some guests want to have cancellations, change rooms or extend a reservation, we should always offer our help with courtesy.
我們接受訂房、解釋房價、看顧客以什麼方式結算，幫助顧客人住及結賬。如果有顧客要求取消預訂、換房間或延長住宿時間，我們總是給予周到服務。
785. In what way do most clients check out?
多數顧客以什麼方式結賬？
786. Most clients check out by credit card, traveller's cheques or Master card. our hotel doesn't accept personal cheques.
多數顧客用信用卡、旅行支票或萬事達卡結賬。我們不接受個人支票。
787. How do you deal with a reservation mix-up?
你們如何處理訂房出現的差錯？
788. If we are booked solid, I would first of all apologize to the clients for this mistake. Then I'll ask them to rest on the chairs while I contact another hotel for them.
如果所有房間都已訂完，我先向顧客道歉，然後請他們坐下休息，我為他們另外聯繫一個賓館。
789. What would you do if the guest's total bill exceeds the credit limit?
如果顧客的賬單超過信用卡限額怎麼辦？
790. I would ask if the guest is willing to pay the difference by cash. If not, I’ll try to get permission from the office which set the limit to extend credit over that amount.
我先徵求顧客意見，看他是否願意用現金支付差價。如果不願意的話，我就和髮卡機關聯繫，看能不能擴大限額度。
791. Why are you interested in working with our hotel?
你為何對到我們賓館工作感興趣？
792. My past work experience is closely related to this job. I am confident of doing the job well. Therefore I am desirous to get this post.
我過去的經驗同這份工作密切相關，我有信心把它做好。因此我很想得到這一職位。
793. Don't you like the work?
你不喜歡那份工作嗎？
794. I liked the work. However, the hotel is too small for me to widen my experience.
我喜歡那份工作，但那家賓館太小了，難以增長我的工作經驗。
795. There are not many foreign guests in the hotel. As an English major, I’d like to take a more challenging job. That's the reason why I want to come here for a job.
我們那家賓館沒有多少外國客人，作為一名英語專業的學生，我想做一些更具挑戰性的工作。這就是我為什麼要來此應聘的原因。
796. How long have you been working there?
你在那兒幹多長時間了？
797. I’ve been working there since l996.
我從l996年起就在那家賓館工作。
Dialogue A
(I = Interviewer 主試人 A = Applicant 申請人)
A: Excuse me. May I see Mr. John Watt, the manager?
I: It's me. What can I do for you?
A: I have come at your invitation for an interview. Nice to meet you, Mr. Watt.
I: Nice to meet you, too. Please sit down.
A: Thank you, sir.
I: I’ve invited several candidates to come today. You are the first one to have arrived. I hope that the early bird will catch the worm.
A: I hope so.
I: May l have your name?
A: I am Beijiang Zhang.
I: How do you spell your surname?
A: Zhang- Z. H. A. N. G.
I: Now tell me what university you were graduated from.
A: I was graduated from Nanjing University.
I: What was your major in the university?
A: My major is English.
I: No wonder you speak English so fluently.
A: Thank you for your compliment, Sir.
I: Where are you working now?
A: I’m working at Baodao Hotel.
I: I would like you to tell me some of what you have been doing recently.
A: OK. Every day I go to work on time to guarantee the proper operation of the front desk. We accept booking, tell about room rates, find out how the bill will be paid and help the guests to check in and check out. When some guests want to
have cancellations, change rooms or extend a reservation, we should always offer our help with courtesy.
I: In what way do most clients check out?
A: Most clients check out by credit card, traveller's cheques or Master Card. Our hotel doesn’t accept personal cheques.
I: How do you deal with a reservation mix-up?
A: If we are booked solid, I would first of all apologize to the clients for this mistake. Then I'll ask them to rest on the chairs while I contact another hotel for them.
I: What would you do if the guest's total bil1 exceeds the credit limit?
A: I would ask if the guest is willing to pay the difference by cash. If no, I'll try to get permission from the office which set the limit to extend credit over that amount.
I: You seem to have done a good job. Why would you come here to apply for the job?
A: Ours is a small hotel. There are not many foreign guests every year. As an English major, I'd like to take a more challenging job. That's the reason why I want to come and work in your hotel.
I: How long have you been working there?
A: I've been working there since 1996,
I: Could you tell me your expectation in salary?
A: The average salary for department managers is OK.
I: Have you got any other extra requirements?
A: No.
I: We'll grant you a commencing salary of 3,500 Yuan a month. Is that acceptable to you?
A: I think so.
I: How can we contact you about our final decision?
A: You can call me at this number during the work hours.
I: We'll get in touch with you by next Monday. Thank you, Mr. Zhang for your interest in our hotel.
A: Thank you, Mr. Watt. I hope to see you again.
I: I hope so.
notes 註釋
1. It's me.
我就是。
2. You are the first one to have arrived. I hope that the early bird will catch the worm.
你是第一個來到的，我希望捷足者會達到目的。
The early bird will catch the worm.
是一句諺語，譯為：早起的鳥兒有蟲吃。
3. No wonder you speak English so fluently.
難怪你的英語如此流利。
No wonder (that)...
難怪……，……不足為奇，如：
He had made a thorough investigation. No wonder he knew
so much about it.
他進行了徹底的調查，無怪他對此事瞭解很多。
4. Thank you for your compliment, sir.
謝謝你的誇獎，先生。
5. The average salary for department managers is OK.
部門經理的平均工資即可。
Words and Expressions
recently 最近，近來
guarantee v.保證
the front desk （賓館的）前臺工作
Front Office Manager 前臺經理
room rates 房間價格
check in 登記入住
check out結賬
cancellation n. 取消預訂
reservation n. 預留、預訂
with courtesy 禮貌地，客氣地
client n. 顧客，委託人
credit card 信用卡
travller's cheque 旅行支票
Master Card 萬事達卡
Personal cheque 個人支票
注意： Cheque在英語中也可拼寫為check。
book solid 客滿
exceed v. 超過
compliment n. 讚揚，稱讚的話
commencing salary 起薪
get in touch with 與……聯繫
Lesson 43． About the Job of a Tourist Guide 關於導遊職務
Key Sentences （重點句子）
798. Why do you want to be a tour guide?
你為何想當導遊呢？
799. l want to be a tour guide because I like to travel and I also like meeting various kinds of people.
我想當導遊是因為我喜歡旅遊，也喜歡和各式各樣的人接觸。
800. I think guiding Chinese tourists abroad would be very interesting.
我以為給到國外旅遊的中國人當導遊肯定很有意思。
801. What courses have you completed at college?
你大學時學的什麼課程？
802. In addition to English, I have studied economics of tourism, tourist marketing, tourist psychology , tourist cultures, tourist etiquette science, guiding methods and techniques ,vocational ethics of tourism, law of tourism, and so on.
除了英語外，我們學了旅遊經濟學、旅遊市場學、旅遊心理學、旅遊文化學、旅遊禮儀學、導遊方法技巧。旅遊職業道德與旅遊法律等等。
803. Have you learned any other foreign languages other than English?
除了英語，你還學過其他外語嗎？
804. Yes, I have learned a little French.
有，我們還學了一點法語。
805. Were you taught by any foreign teachers?
有外教教過你們嗎？
806. Yes. Foreign teachers from the United State, Canada , England taught us English at college.
有，上大學不時有來自美國、加拿大。英國的外籍老師給我們上英語課。
807. What are the responsibilities of a tourist guide?
導遊的工作職責是什麼？
808. A tourist guide must be responsible for arranging and coordinating tour activities, and offering service of transportation, accommodations, sightseeing, shopping and entertainment.
導遊員必須安排和協調導遊活動，以及為旅遊者提供交通、住宿、觀光、購物和娛樂等等服務。
Dialogue A
(I = Interviewer主試人A = Applicant 申請人)
I: Hello, Mr. Li. Won't you sit down?
A: Thanks a lot.
l: I'm Weimin Liu, the personnel manager. Nice to meet you.
A: How do you do, Mr. Liu? I'm pleased to see you.
l: Now let's start with your identification. Please tell me your fu1l name.
A: My full name is Ming Li.
I; Where do you come from?
A: l come from Guangxi Zhuang Autonmous Region.
I: How many people are there in your family?
A: There are five of us: my grandmother, my parents, and elder sister and me.
I: How do you get along with your sister?
A: We get along very well. She is one year senior to me. When I go during holiday every year, we go boating and mountain-climbing together a lot.
I: Do you think you are quite extroverted or introverted?
A: Well, l always enjoy being with a group of people and chatting with others. But when I come to be reading, I prefer to be by myself. On the whole, I'm quite outgoing.
l: Why do you want to be a tour guide?
A: I like to travel and I also like meeting various kinds of people ,so I think guiding Chinese tourists abroad would be interesting.
I: What courses have you completed at Beijing Institute of Foreign languages for Tourism?
A: In addition to English, I have studied economics of tourism ,tourist marketing, tourist psychology, tourist cultures ,tourist etiquette science , guiding methods and techniques ,vocational ethics of tourism, law of tourism, and so on.
I: Have you learned any other foreign languages other than English?
A: Yes, I have learned a little French and German as well.
I: What are the responsibilities of a tourist guide?
A: A tourist guide must be responsible for arranging and coordinating tour activities, and offering service of transportation , accommodations, sightseeing, shopping and entertainment.
l: Have you ever had any actual experience as a tourist guide?
A: I have a litt1e experience. I guided a few groups of foreign tourist around Beijing last winter vacation. I showed them to the Great Wall, the Imperial Palace, the Ming Tombs, the Temple Of Heaven, and the Summer Palace.
I: Then you may know that it's hard work.
A: Yes, I know. But I don't mind working hard.
I: Have you sat for the National Examinations for Tourist Guides?
A: Yes, I have got a qualification certificate.
I: If we engage you as a guide in Overseas Department, which section do you expect to work in, Asian Section, or European Section, or American Section?
A: I'd like to Work in American Section, for my knowledge of America is better than that of the other continents.
I: Speaking of America, I'd like to ask you a few questions .Which river is the longest one in America?
A: The Mississippi River.
I: can you name large cities in the U. S. ?
A: New York, Washington, San Francisco, Los Angeles, Philadelphia, Boston, Houston, Chicago, only to mention a few among many.
I: What is the Ye1lowstone National Park famous for?
A: It's we1l-known for its natural gesysters .
I: In which state is the Grand Canyon?
A: In Arizona.
I: There is a famous tourist attraction between the U. S. And Canada. What is it?
A: Niagara Falls.
I: Well, it seems to me that you won’t fail to answer any questions. Now tell me when you can start to work here.
A: I'1l come down to Guangzhou as soon as I receive my diploma and bachelor's degree certificate next month. Perhaps somewhere around July 2O.
[: Is there anything you want to ask for?
A: No. I only wish that you could given me a definite answer to my application as soon as possible .If you fail to accept me ,I'll have to secure a position elsewhere.
I: I see. Actually, I can give you a positive answer right here and now: tomorrow I'm going to send a letter of acceptance to your institute. So you can go back to Beijing with ease.
A: Thank you, Mr. Liu, for your kind offer.
I: We'll expect you here next month. See you then.
A: See you later.
Notes註釋
1 Now let's start with your identification ．
讓我們從你的身份開始。
2 I come from Guangxi Zhuang Autonomous Region.
我來自廣西壯族自治區。
3 She is one year senior to me ．
她比我年長一歲。
4 But when I come to be reading ,I prefer to be by myself．
當我讀書時，我寧願獨處。
5．On the whole ,I'm quite outgoing.
總的來說，我的性格還是比較開朗的。
6 Have you for the National Examinations for Tourist Guides？
你參加過全國導遊資格考試嗎？
sit for examination參加考試
7 If we engage you as a guide in Overseas Department, which section do you expect to work in ,Asian Section , or European Section ,or American Section?
如果我們聘你為海外部的導遊員的話，你希望在哪個科工作？亞洲科、歐洲科還是美洲科？
8． Speaking of America，…
談起美洲，•
9． Perhaps somewhere around July 20.
可能在7月 20 號左右。
10．If you fail to accept me ,I'll have to secure a position elsewhere.
如果你們不能錄用我，我還得到別處去找工作。
Words and Expressions
identification n.鑑定，身份
autonomous a ．自治的
region n. 地區，區域
extroverted a．外向的
introverted a．內向的
outgoing a.開朗的、外向的
etiquette n．禮儀，成規
ethics n. 倫理、道德
transportation n.交通、運輸
transportation n .膳宿
the Imperial palace 故宮
the Temple of Heaven 天壇
the Summer Palace 頤和園
section n.部門，分支
only to mention 僅舉幾例
natural gesysters n自然噴泉
the Grand Canyon 大峽谷
Niagara Falls 尼亞加拉瀑布
Lesson 44． About the Job of Head of Claim Department 關於索賠部門主管職務
Key Sentences（重點句子）
809 Did you work in a similar position before？
你以前做過同樣的工作嗎？
810． Yes．I have been with ABC Insurance Company for four years ,and before that ,I worked with the pacific surveyor company as claim officer.
我在ABC保險公司幹了四年，此前在太平洋驗貨公司做負責索賠的工作。
811，Could you tell me the usual procedures to handle such case?
你能告訴我處理這類案件的一般程序嗎？
812 Yes， on the shipper's side ,when the cargos arrived ,all relevant documents will be forwarded to the consignee .Among other things，this party has to check carefully content of the packing list and weight list .When cargos is found to be damaged of shortlanded，this party has to call for a joint survey by representatives of the shipping company and the Insurance agent. Based on the survey report，they will lodge a claim for compensation .
好的，在發貨人方面，當貨物到達時，所有的文件必須送交給買貨人。其中，當事人必須仔細查閱裝箱單及重量單之內容，一旦發現貨物損壞或缺少，當事人必須召集船務公司及保險公司雙方之代表共同查驗，根據查驗報告，即可提出賠償要求。
813 If you act as our representative what would you do to safeguard our interest?
假設你身為我方代表，你將怎樣做以維護我方利益？
814、 I think， first of all， I will ask the consignee to produce survey report on loading , if they can't produce that I suggest them to refer the case to their shipper Meanwhile，bad weather could be a good excuse to refuse the responsibility.
我想，首先會要求取貨人出示裝運時的查驗報告，假如他們不能出示，我建議他們去與寄貨人交涉。此外，不良氣候也是可以推卸責任的最佳理由。
815 Are yon able to operate the telex？
你能操作電傳機嗎？
816， Yes，I used to dispatch telex to shipper and the consignee to inform them change of our schedule and other information.．
是的，我經常向奇貨人和取貨人發出電傳，通知他們船期的更改及其他消息。
817． Now tell me if you have a good command of both written and spoken English.
請告訴我你的英語口語和書面語是否都很好。
818． When I was at college, I passed Band Six of College English Test .All the foreign business men I've dealt with say my English is quite good .
我上大學時就通過了 學英語六級考試，所有和找打過交道的外商都說我英語很好.
819． If you are selected in this position, you must Prepare to travel overseas frequently
假如你被錄取，你必須準備經常出國旅行.
820．No problem ,I love It．Thank you for granting me the interview.
沒問題，我喜歡出差旅行。謝謝您給我這次面試機會。
Dialogue A
(I = Interviewer 主試人 A= Applicant 申請人)
A: Good afternoon, Sir.
I: Gook afternoon. Sit down, please.
A: Thank you.
I: You are Mr. Dongfang Cheng? I am Henry Hudson.
A: Yes. Nice to meet you, Mr. Hudson.
I: To start with, tell me about your education, please.
A: All right. I graduated from Shanghai College of Foreign Trade six years ago. I majored in international trade.
I: Very well .did you work in a similar position before?
A: Yes. I have been with ABC Insurance Company for four years.
I: Could you tell me the usual procedures to handle such case?
A: Yes, on the shipper's side, when the cargos arrived, all relevant documents wil1 be forwarded to the consignee. Among other things, this party had to check carefully content of the packing list and the weight list. When cargos is found to be damaged or shortlanded, this Party has to call for a joint survey by representatives of the shipping company and the insurance agent .Based on the survey report ,they will lodge a claim for compensation.
I: Very good. Now if you act as our representative what would you do to safeguard our interest?
A: I think, first of all, I will ask the consignee to produce survey report on loading, if they can't produce that I suggest them to refer the case to their shipper. Meanwhile ,bad weather could be a good excuse to refuse the responsibility
I: Are you able to operate the telex?
A: Yes, I used to dispatch telex to shipper and their consignee to inform them change of our schedule and other information.
I: Have you travelled a lot in your work?
A: Yes. I have travelled dozens of times abroad. I have been to countries as Thailand, Singapore, Japan, Indonesia, Burma, the Netherands , Deamark, Italy, Germany and England.
I: Now tell me if you have a good command of both written and spoken English.
A: When I was at college, I passed Band six of College English Test. All the foreign business men I have dealt with say my English is quite good .
I: May I ask why you want to change jobs?
A: Because I wish to get a more challenging opportunity at your company.
I: Why are you interested in this company?
A: A friend of mine works here, and he told me about your Company, so I became interested. l think working in this company would provide me with a good opportunity to use my knowledge.
I: What do you know about this company?
A: This company is one of the biggest shipping companies in the world. There are a lot of branches in all parts of the world. with the head office in the USA, Shanghai Office was established four yeas ago.
I: Good. By the way, would you describe yourself as extroverted or more introverted?
A: I think I am quite outgoing. I like cooperation with others ,and getting the job done by working together.
I: Do you have any hobby?
A: Yes, I like sports and music.
I: So far, so good. I think you'd 1ike to know about the remuneration. The starting salary for the head of Claim Department in this company is RMB 5,O00 Yuan per month ,and raise are given after six months according to your ability. We provide fringe benefits such as annual bonus, three-week paid vacation a year, and health insurance. Are these satisfactory?
A: Yes, these are quite satisfactory.
I: Do you have any questions about the job?
A: I was told that some of your Chinese employees are sent to the United States to attend the training program provided by the head office. I'd like to know how you choose employees to attend the program.
I: Almost all Chinese employees are eligible to attend the training course, but as the number of trainees at one time is limited .we select them on their merits.
A: One more question, are there any chances for Chinese employees to be transferred to the head office or other branch offices around the world?
I: Certainly. There would be good chances for you to work overseas, I think, if you are really a capable man. How about the job? Are you really interested?
A: Sure. I'll do my utmost if I am employed by this company.
I: It has been pleasant talking with you, Mr. Cheng. We'll notify you of our final decision within one week.
A: Thank you, Mr. Hudson, for your interview with me. I hope to see you again.
I: Good-bye.
Notes註釋
1． You are Mr.Dongfang Cheng？
你是程東方先生嗎？
這句是陳述句語序的疑問句，讀時句本語調上升。
2、 I have been to countries as Thailand ，Singapore，Japan，Indonesia，Burma，the Netherlands，Denmark ，Italy，Germany and England。
我去過的國家有泰國、新加坡、日本、印度尼西亞、緬甸、荷蘭、丹麥、意大利、德國和英國。
3． This company is one of the biggest shipping companies in the world. There are a lot of branches in all parts of the world ，with the head office in the USA。
貴公司是世界上最大的船務公司之一，總部在美國，分支機構遍佈世界各地。
4.So far，so good
到目前為止，一切都很順利。
5． We provide fringe benefits such as annual bonus ,three-week paid vacation a year , and health Insurance，
我們還提供附加福利，如年度獎金、每年三週的帶薪假日，以及健康保險。
6. almost all Chinese employees are eligible to attend the training course, but as the number of trainees at one time is limited ,we select them on their merits.
幾乎所有中國僱員都有資格參加培訓課程，但由於一次參加培訓的人數有限，我們只好依照他們的業績來挑選。
7. One more question,...
還有一個問題……
Words and Expressions
major 主修…
procedure n程序，過程
shipper．寄貨人，發貨人
consignee n．收貨人，受託人
the Packing list 裝箱單
the weight list 重量單
cargo n貨物
insurance agent 保險代理人
survey v．n 檢查，調查
survey report 驗貨報告書
telex n 電傳掛號
produce V、拿出，出示
the head office 總部，總公司
eligible a．合格的，合適的
on their merits 根據他們的業績
transfer n．v轉移，調動
Lesson 45．About the Job of a senior Production Planner 關於高級生產管理人員職務
Key Sentences重點句子
821. Excuse me, is this personnel division?
勞駕，訪問這是人事部嗎？
822. l came about your advertisement for a senior production planner
我是來應聘你仰"告的招聘高級生產管理人員的。
823. Is there any still available now?
還有空缺職位嗎？
824. Here is my resume.
這是我的簡歷。
825. What degree do you have now ?
你獲得了什麼學位？
826. I have the degree of the Master of Applied Mathematics.
我獲得了應用數學碩士學位
827. Why are you interested in the position?
你為什麼對這一職位感興趣
828. Because I read your advertisement in the newspaper last week. It says that you need a senior production planner ,Who is fluent in English and good at mathematics. I think I'm fit for the position.
因為我讀了你們在上週報紙上的招聘廣告，上面說要招一名高級生產企劃人員，英語流利並擅長數學.我認為我適合這一職位
829. For the past six years, I've been dealing with foreigners in English so my ability to write and speak English is out of question, and what's more, I'm sure my major would be of great use for the position.
過去的六年中，我一直用英語與外國人打交道，所以我英語口語和書面語的應用能力是不成問題的。此外，我肯定我的所學專業對這一工作一定會很有用處。
830. I'm quite happy in my present work, indeed. But it's known to all yours is a great company of high prestige. I hope I would have more responsibility and improve my position.
我目前的工作還是讓我很開心的，真的。但人人都知道貴公司是聲名遠揚的大公司。我希望能承擔更多的責任，找到更好的工作。
831. Excuse me for interrupting, but could you tell me what types of people you like to work with?
請原諒我打斷一下，能不能告訴我你喜歡與哪一類人一起工作？
832. To tell you the truth, I can cooperate with various people .People say I'm a good-natured person. But, of course, I especially enjoy working with people who are responsible ,friendly and helpful.
說真話，我能和各種各樣的人合作。人們說我是個性子很好的人，但是，當然，我特別喜歡與有責任感. 待人友好、樂於助人的人一起工作。
833. What section would you like to work in if you enter this company?
你如果講入本公司．你希望在哪個部門工作？
834. I wish to work in the planning department.
我希望在計劃部工作
835. What type of work wil1 you expect to do at first?
你希望起初幹什麼工作？
836. I want to design the corporate identity.
我想設計企業形象。
Dialogue A
(I = Interviewer 主試人 A = Applicant申請人 )
A: Excuse me, is this personnel division?
I: Yeah. What can I do for you?
A: I came about your advertisement for a senior production planner. Is there any still available?
I: Oh, yes. Won't you sit down? What's your surname?
A: My surname is Lu.
I: What's your first name, Mr. Liu?
A: It's Zhiliang.
I: I'm the director of personnel division of the company Mr. Brown.
A: How do you do, Mr. Brown?
I: How do you do, Mr. Liu?
A: Here is my resume.
I: Fine. You've been in the US about six years, haven't you?
A: Yes, I came to study in Princeton University in 1989.
I: Who was the advisor of your research program ?
A: Professor Smith.
I: What degree do you have now?
A: Master of Applied Mathematics.
I: Why are you interested in the position?
A: Because I read your advertisement in the newspaper last week. It says that you need a senior production planner, who is fluent in English and good at mathematics. I think I'm fit for the position. For the past six years, I've been dealing with foreigners in English, so my ability to write and speak English is out of question, and what's more, I'm sure my major would be of great use for the position.
I: I see. Are you satisfied with your present work in Tulane University?
A: I'm quite happy in my present work, indeed. But it's known to all yours is a great company of high prestige. I hope I would have more responsibility and improve my position...
I: Excuse me for interrupting, but could you tell me what types of people you like to work with?
A: To tell you the truth, I can cooperate with various people. people say I'm a good-natured person. But of course. I especially enjoy working with people who are responsible, friendly and helpful.
I: That's good. Do you have any particular conditions that you would like our company to take into consideration?
A: No, nothing in particular.
I: All right. If we decided to hire you, we'd pay you two thousand and five hundred Yuan a month at the start. You can have Saturdays and Sundays off. Besides, you may have a paid month holiday every year. How do you think about it?
A: As regards salary, I leave it to you to decide after experience of capacity.
I: Well, we'll give you our decision in a couple of days. It's a pleasure to talk to you, Mr. Liu.
A: Thank you, Mr. Brown. I really appreciate your assistance.
Notes 註釋
1. I'm the director of personnel division of the company, Mr. Brown.
我是本公司人事部主任布朗。
2. Who was the advisor of your research program?
你的研究項目的導師是誰？
3. Are you satisfied with your present work in Tulane University?
你對目前你在杜蘭大學的工作滿意嗎？
4 a great company of high prestige.
一家極具聲譽的大公司.
5. No, nothing in particular.
不，沒有什麼特別的事情。
6. You can have Saturdays and Sundays off.
你星期六、星期天不上班。
7. As regards salary, I leave it to you to decide after experience of capacity.
至於薪水，還是留給你對我的能力瞭解之後再做決定。
Words and Expressions
Yeah ad. 英語口語，相當於yes
surname 姓
the States 即 the United States，美國
advisor n．導師
out of question 不成問題，毫無疑問
fluent a 流利的
what's more 另外，而且
of great use 具有很大用途
a good-natured person 一個性格很好的人
nature 此處指性格
take into consideration 把……考慮進文
capacity n能力
Lesson 46．About the Job of a Nurse 關於護土職務
KEY SENTENCE
837. I'm here for an interview as requested.
我是應約前來面試的。
838. Have you brought your credentials?
你帶來有關證件了嗎?
839. This is my certificate of nurse qualifications.
這是我的護土資格證書。
840. Now tell me something about your professional education.
現在請你談談你所接受的專業教育的情況。
841. All right. That nurse school offered such professional course as nursing science, nursing psychology, nursing ethics, internal medicine and its nursing, surgery and its nursing, pediatrics and it nursing, traditional Chinese
好吧，那所護士學校開設了以下專業課程：護理學、護理心理學、護理倫理學、內科及其護理、外科及其護理、兒科及其護理、中醫、針灸等等。
842. We also studied some basic courses, such as math, physics,chemistry,etc.
我們還學了其他的基礎課程，如數學、物理、化學等。
843. Did you learn English at the nurse school?
你在護士學校學過英語嗎？
844. Oh. yes.
是的，學過。
845. And I went on studying English at Chuntian Evening School of Foreign languages for two years after my graduation from the nurse school.
我從護士學校畢業後，又繼續在春田外語學校學了兩年外語。
846. What section do you work in the hospital?
847. I work in Internal Medicine Division.
我在內科工作。
848. What are you responsible for?
你負責什麼工作？
849. I am responsible for clinical nursing of patients in Internal Medicine Division. My responsibilities include taking histories, keeping charts, giving injections, administering medication, testing temperature and blood-pressure, preparing patients for treatments, changing sheets and quilts, etc.
我在內科負責病人的臨床護理。工作職責包括記載病歷、保管給病人拍的片子、打針、給病人服藥、測量體溫與血壓，為病人做好治療前準備、換被褥等等。
Dialogue A
(I = Interviewer 主試人 A = Applicant 申請人)
A: Is this the office of overseas Labor Department?
I: Yes. Come in please. What can I do for you?
A: I'm here for an interview as requested.
I: You are Miss Yang?
A: That's right.
I: Please take a seat.
A: Thank you, madam.
I: Have you brought your credentials!
A: Yes, here they are. This is my ID Card. This is my diploma .And this is my certificate of nurse qualifications.
I: Let me have a look. Your ID card indicates you were born in 1976.
A: Yes. I'm twenty-three years old.
I: But you look younger than your age.
A: Thanks.
I: Your birthplace is Xingning County of Guangdong. Can you speak Hakka, then?
A: Of course. I was brought up there.
I: Good. Some Singaporean employers can speak Hakka too ,because they are descendants of the Hakka. When did you leave your home town?
A: At the age of fifteen when l was graduated from Junior middle School and admitted into Nurse School of Zhongshan Medical university.
I: Now tell me something about your professional education.
A: All right. That nurse school offered such professional courses as nursing science, nursing psychology, nursing ethics, internal medicine and its nursing, surgery and its nursing, pediatrics and its nursing, traditional Chinese medicine, acupuncture and moxibustion , etc. We also studied some basic courses, such as maths, physics, chemistry, etc.
I: Did you learn English at the nurse school?
A: Yes. I went on to study English at Chuntian Evening School of Foreign languages for two years after my graduation from the nurse school.
I: Your resume says you worked at Zhuiang Hospital for one year. What were you responsible for?
A: I was responsible for clinical nursing of patients in Internal Medicine Division. My responsibilities included taking histories, keeping chats, giving injections, administering medication, testing temperature and blood-pressure, preparing patients for treatments, changing sheets and quilts, etc.
I: Your present work unit is south Hospital. What section do you work in?
A: I work in overseas Section.
I: Wonderful. It is reported in the newspaper that your section has got the honorable title of "Advanced Section" conferred by the Military Commission of the Central committee of the CPC. I think everybody in your section must be great in technical skills and service attitudes.
A: Thank you for your compliment. We are far from perfect.
I: What does your work entail there?
A: I perform rehabilitation nursing. My work involves taking actions according to doctors, helping patients restore their organic functions, training patients in speech and organism, carrying out massage and physiotherapy. I'm also responsible for patients nutrition and diet, and satisfying their personal needs.
I: Have you received any honorable title personally?
A: Yes, I was thrice singed out as an "Advanced Worker".
I: Your resume said you are unmarried. But l wonder if you have a fiance .
A: Oh, no. I'm still young.
I: Do you have any personal interests?
A: Yes, gardening and cooking are my two great interests. I enjoy playing the piano and telling stories as well.
I: Well, considering your qualifications, we believe you would be a suitable candidate. But as you know, we have dozens of applicants to be interviewed. We can not reach a final decision until we talked to all applicants being asked to come here.
A: When can I know whether l am accepted or not?
I: I think we'll send you a letter by early next week, if you are wanted. Or we may give you a call. By the way, have you got a telephone?
A: Yes, my office phone number is 6656327.
I: What's the best time to call you, then?
A: Between four and five in the afternoon, I'm afraid.
I: Thank you for coming, Miss Yang.
A: The pleasure is mine. It's been nice talking with you, madam. Good-bye.
Notes 註釋
1． Is this the office of overseas Labor Department？
這裡是海外勞務辦公室嗎？
2．But you look younger than your age.
但你看上去比你的實際年齡要年輕。
3 and admitted into Nurse School of Zhongshan Medical University
被錄取到中山醫科大學護士學校。
4. I work in overseas Section.
我在海外科工作。
5. We are far from perfect.
我們做得還很不夠。
6. What does your work entail there?
你在那裡承擔什麼工作？
7. I perform rehabilitation nursing. My work involves taking actions according to doctors, helping patients restore their or
我做康復護理工作。包括執行醫囑，幫助病人恢復肌體功能……
8.... and satisfying their personal needs.
以及滿足病人的個人要求。
Words and Expressions
credentials n憑證
ID card 身份證
Hakka n．客家人
Singaporean n 新加坡人，
a 新加坡的
pediatrics n． 兒科學，小兒科
traditional Chinese medicine 中醫
acupuncture 針灸
moxibustion n．艾灸
giving injections 打針
injection 注射
medication 藥物，藥劑
Advanced Section 先進科室
confer 授予
entail V．使承擔
perform 完成，執行
rehabi1itation n．恢復，復原
restore v恢復
organic a 器官的，有機的
organism n 生物體，有機體
massage V 按摩、推拿
physiotherapy n理療
thrice ad． 三次
single out 挑選出
fiance n未婚夫
suitable a合適的，適當的
Lesson 47 About the job a Medical Representative 關於醫藥代表職務
Key sentence (重點句子)
850. Can you tell me why you would like to work as a medical representative with us?
能否請你告訴我你為什麼要到我們這兒來當醫藥代表？
851. I like kind of job, and your company is one of the most famous pharmaceutical corporations in the world.
我喜歡這項工作。而且，貴公司是世界上最著名的醫藥公司之一 。
852. Having worked as a paediatrician in the OPD for two years, I want to apply for this position for a change.
`在門診部當了兩年兒科醫生，我想換個工作。
853. Well, I enjoy working in different places and meeting new people. That will widen my experience in the work.
我喜歡在不同的地方工作，與不同的人打交道，這會增加我的工作經驗。
854. What kind of antipyretic do you usually prescribe to children who have got high fever?
你們一般給發高燒的孩子開什麼藥？
855. Asprin, Ati-Phen Syrup, Snalets-FR as well as some mixture fixed by our own hospital.
阿斯匹林、安佳熱、斯耐普以及我們醫院自己配製的合劑.
856. What kind of antibiotics do you usually prescribe to children?
你們一般給孩子開什麼抗菌素/
857. We usually use Amoxicillin Syrup and Amoxicillin Oral Suspension BP. They have less side–effect than Tabellae Erythromycini Ethylsuccinatis.
我們一般用再林和阿莫西林。他們的副作用比利君沙要小。
858. What could you do for our company if I hire you?
如果我們僱用你，對我們公司有什麼益處？
859. Having worked in the children’s Hospital for two years. I know thoroughly the pharmacologhy and dosage of various kinds of medicine .I am also familiar with the organizations of hospitals in our country. Could I get the position, it would not be very difficult for me to put forward a plan to promote selling of your medicine.
我在兒科醫院工作了兩年之後，對各種藥品的藥理、劑量有了全面得了解。我對我們國家的醫療機構也很熟悉。如果我被僱用，提出對貴公司的藥品的促銷方案對我是不難的。
860. Do you mind going on business trip?
你是否介意出差。
861. Definitely not. I enjoy traveling.
當然不會，我很喜歡出差。
Dialogue A
(I = Interviewer 主持人 A = Applicant 申請人)
I: Good morning. Have your seat please. Was it difficult getting here?
A: Not really. I have prepared for that.
I: May I have your name, please?
A: My name is Ming Liu.
I: Are you married?
A: No, sir. I'm still single.
I: Do you live with your family?
A: No, I rent a flat with one friend.
I: What university did you graduate from?
A: I graduated from Shanshai Medical University.
I: Well, Mr. Liu, can you tell me why you would like to work as a medical representative with us?
A: I like this kind of work, and your company is one of the most famous pharmaceutical corporations in the world. Having worked as a paediatrician in the OPD for two years, I want to apply for this position for a change.
I: What kind of antipyretic do you usually prescribe to children who have got high fever?
A: Asprin, Anti-Phen Syrup, Snaplets-FR as well as me mixture fixed by our own hospital.
I: What about antibiotics?
A: We usually use Amoxycillin Syrup and Amoxicillin Oral Suspension BP. They have less side-effect than Tabellae Erythromycini Ethylsuccinatis.
I: What could you do for our company if l hire you?
A: Having worked in the Children's Hospital for two years, I know thoroughly the pharmacology and dosage of various kinds of medicine. I am also familiar with the organizations of hospitals in our country. Could I get the position, it would not be very difficult for me to put forward a plan to promote selling of your medicine.
I: Don't you think it a pity for you to leave your present hospital?
A: It is a pity to some extent. I have learned much in this hospital. But I would like to try a different kind of life. I prefer to be on the ball. By the way, could you tell me something about insurance and things like that?
I: Every incumbent in our company enjoys life insurance, unemployment insurance and a decent pension after serving for 20 year here. Our employees also enjoy free medical service.
A: I see.
I: Do you mind going on business trip?
A: Definitely not. I enjoy traveling.
I: Well, the next thing I must do is to take up your reference.
A: Take up my references?
I: Yes, it's a rule of the firm. What I mean is this: we always ask your present employer for a report on your work.
A: Do all firm do that?
l: Oh, yes, it's normal business practice. Now I see from your application form that Mr. He is your present leader.
A: Yes, he is.
I: Then I'll ask him to give you a reference. I'll write to you within a day or two.
A: I shall look forward to hearing from you. Good-bye.
I: Good-bye.
Notes 註釋
l. Have your seat, please.
請坐。
2. medical representative
醫藥代表
3. I have prepared for that.
我預備了充足的交通時間。
4. It's a pity to some extent.
在一定程度上說是很可惜。
5. But I would like to try a different kind of life. I prefer to be on the ball.
但是我想嘗試另外一種生活，一種忙碌的生活。
6. Insurance and things like that?
保險之類的福利？
7. Every incumbent in our company enjoys life insurance, unemployment insurance and a decent pension after serving for 20 year here.
我們公司的每一位職員都享受人身保險、失業保險。為本公司工作了20年以上的職員還享受一份豐厚的養老金。
8. Take up my references?
對我的情況進行諮詢？
9. Yes, it's a rule of the firm.
對，這是公司的慣例。
10. What I mean is this....
我的意思是……
11. Oh, yes, it's a normal business practice.
噢，是的，這是正常的業務慣例。
12. Then I'll ask him to give you a reference.
那麼我將請他對你的情況提供介紹。
13. Could I get the position...
這句為例裝結構，等於if I could get the position……
Words and Expressions
representative n. 代表，代理人
pharmaceutical a．醫藥的
corporation n．法人，股份有限公司
paediatrician n. 兒科醫生
OPD: Out Patient Department 門診部
antipyretic n．退燒藥，解熱劑
prescribe 開處方
syrup n. 糖漿 開處方
promote V. 促進，提高
prefer 寧願
insurance n．保險
antibiotic n．抗菌素，抗生素
side-effect n. 副作用
pharmacology n. 藥理學，藥物學
dosage n. 劑量，用量
incumbent n. 任職者
Pension n．年金，養老金
（本文作者鄧玉金，資深HRD，知名培訓師，《招聘的8節實戰課》著作者，公眾號：鄧玉金人力資源實戰，轉載請註明作者和出處）
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