當我們給客戶發了報價郵件之後，客戶卻一直不回覆，我應該如何跟進呢？
首先要分析一下客戶不回覆的原因。一是可能放假了，比如歐洲、日本、中東客戶的假期比較多，國外比較注重休息，假期中是不會看郵件的。遇到這種情況你得去查一下你客戶屬於哪個國家，最近有什麼節日。二是客戶出差了或者參加展會了，一般都會受到自動回覆郵件，裡面會寫明人不在辦公室，將來哪天回去。三是客戶自己個人原因，有事情不能及時回覆，這個沒啥可說的，就只有等了。還有一個原因可能是客戶通過對比手裡現有供應商price list，認為你報價不合理，暫時不理你了，不排除這種可能。這就需要你跟進的時候在郵件中解釋清楚了。
推薦幾個正文模板:
1.Hope everything are going good.
I have sent you the price list of xx,did you see it?
I will highly appreciate it if you could let me know.
Thanks a lot in advance.
2.Good day.
Still no reply from you,I wonder if you receive my email or not.
It is my job responsibility to follow up you and improve my work and offer you better support.
Many thanks.
3.Nice day.
Regarding xx inquiry,I have answered you with xx quote and details on Mar 30th,please check it.
Is there anything we can do to help you or any information we can provide for you?We will be very obliged if you could kindly tell me.
Thanks.
4.Wish you happy work and life.
It is 3 weeks since I sent you quote regarding xx.But there isn’t feedback from you.No matter whether the answer is positive or negative,it is a great help for me to meet your request and provide satisfactory service for you.
Thank you.
5.Hope everything goes well.
Fully understand you are very busy,but I need to confirm the quote(confirm sample) with you.Would you please do me a favor?
Thanks.
6.Happy weekend.
We pay much attention to clients‘comment and I value our relationship.
We do hope to offer you fast and accurate response and biggest support.We are always trying to improving our service quality to meet clients’ requirements to the fullest.Could you kindly give us a hand?
Thanks.
除了以上的幾種郵件模板之外呢，你可以不定期的把最近工廠新產品等等新的變化用圖片PDF的形式發給客戶，讓客戶看到你們的專業服務，這樣也可以增大客戶回覆的幾率了。
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