出遊前務必再次確認食宿交通與天氣。
歡天喜地做好一切準備出門旅遊，到了地方發現住的公寓壓根不存在，這種滋味該有多糟心，來自英國的費爾特姆夫婦算是體會到了。
Ian and Denise Feltham, from Chiswick, west London, were promised a hot tub, Turkish bath and private lift in the VIP room at the Las Boas complex in Ibiza which they booked through the hosting site.
伊恩·費爾瑟姆和丹尼斯·費爾瑟姆來自倫敦西部的奇斯威克區。二人通過民宿網站預訂了伊維薩島上Las Boas酒店式公寓的一套VIP客房，頁面顯示房屋配備有按摩浴缸、蒸汽浴和私人電梯。
The listing had 37 reviews and a five-star rating - and the couple were even allowed to take their beloved Yorkshire terriers Ross and Honey on the two-week getaway.
這套房在網站上有37條評論，評級也是五星級的。房主甚至不介意夫婦倆人攜帶愛犬入住，他們一共要住上兩星期。
▲ British couple arrive at their £10,000-a-fortnight Spanish Airbnb 'VIP penthouse' to discover it did not exist (via dailymail)
豪華的住宿加上體貼的房主，看著網站上的照片，夫婦倆覺得這1萬英鎊花得值了。
圖 via dailymail
但是慢慢的，事情有點不對勁了，臨近出發了，對方還遲遲不發入住信息。
But the couple said their suspicion grew after the company had still not given them arrival details in the week leading up to the holiday - despite being contacted several times.
但這對夫婦表示，儘管多次與(房屋託管)公司聯繫，但在假期前一週仍未收到抵達入住的細節，他們的疑慮與日俱增。
Mr Feltham, a property developer, became increasingly worried when he tried to phone the company's number, which was based in Thailand, but was unable to get through.
費爾特姆是一名房地產開發商，他嘗試著給總部設在泰國的託管公司打電話，卻一直無法接通，他越來越擔心了。
He eventually had to get a friend in Ibiza to travel to the hotel and ask the receptionist about their penthouse - who could not find details of their booking or the travel company, the newspaper reports.
最後，他讓伊維薩島上的一位朋友直接前往酒店公寓，問接待員有沒有他們預訂的頂層公寓，而接待員卻找不到他們的預訂信息或是旅行公司的信息。
▲ British couple arrive at their £10,000-a-fortnight Spanish Airbnb 'VIP penthouse' to discover it did not exist (via dailymail)
費爾特姆這下急了，還有一週就要起飛了，現在才告訴我連預訂信息都沒有了。他趕緊聯繫平臺方Airbnb，看能不能退款，他好改訂別處。但他得到的回覆是，必須在本人出現在公寓門口且無法入住的情況下才能全額退款。
圖 via dailymail/Expedia
無奈之下，夫婦倆只有帶著狗飛到伊維薩島，然而前往公寓迎來預料之中的無房。
Mr Feltham, 75, told the newspaper: 'When we turned up, the receptionist said, "There isn't such a thing as the VIP Penthouse in Las Boas". A gentleman who lived in the building said they get tourists turning up all the time and that it's a very big problem.'
75歲的費爾特姆先生告訴媒體：“我們到那兒時，接待員說，Las Boas根本沒有VIP頂層套房這種東西。”一位住戶表示，這樓裡一直有遊客來來往往，很成問題。
'What checks did Airbnb even do?' Mr Feltham told the newspaper. 'I now realise the photos on the site could've been from any one of 30 apartments in the building.'
費爾特姆先生說“Airbnb到底是怎麼核查房源的？”“我現在才意識到網站上的照片可能是大樓內30套公寓中的任何一套。”
▲ British couple arrive at their £10,000-a-fortnight Spanish Airbnb 'VIP penthouse' to discover it did not exist (via dailymail)
夫婦倆花了9610英鎊預訂這套房，Airbnb從中收取了1290英鎊的佣金。而當費爾特姆聯繫Airbnb說他們被這套假房源騙了的時候，Airbnb拒絕對此負責，直到媒體曝光，他們才將該房源刪除並全額退款。
有網友很好奇，花這麼多錢住個五星酒店也足夠了呀。
還有人認為Airbnb的處理方式很不合理，非要人到場被拒之門外才能退款。
That's awful to be told that you actually have to follow through with the scam to be refunded ... and then, to be eventually refused. Airbnb should have investigated and thwarted all the upheaval this couple had to go through. Ridiculous.
你必須得走完騙局全程最終被拒絕，才能獲得退款，聽到這樣的話肯定很糟心。Airbnb應該調查並打擊讓這對夫婦遭此經歷的類似事件。太荒謬了。
不管怎樣，十一出遊高峰季已經來臨，希望出去玩的小夥伴們都順心順意，不會遇上類似的糟心事。
資料/圖：Dailymai
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