Chapter IV Quality Management System
1. Purpose
To establish quality management system of the company to comply with ISO9001: 2008 and GB/T50430-2007, form document, put it into practice and maintain it, and continuously develop the management system.
2. Scope
All process of the company related to quality system operation.
3. Content
3.1 General requirement
3.1.1 As for mutual relation between each process of the company’s quality management system operation and relativity of standard requirement, please refer to Attachment I.
3.1.2 Quality system refers to a complete process of quality assurance system which covers the products or projects manufactured and undertaken by the company from business order, design, production, installation and inspection to after service for clients, and its correlation between each procedure (system) is shown in the following table：“Correlation Graph of Quality System”.
3.1.3 In case of violation of requirements in ISO9001 (2008 Edition) or GB/T50430-2007 during daily operation of quality system, it shall be immediately corrected to ensure effective operation of the system, system completeness and continuous development of requirements.
3.1.4 Effectively operating method and standard shall be established for each process.
3.1.5 Resource and information required in each process shall be guaranteed.
3.1.6 And the process shall be measured, monitored and analyzed.
3.1.7 Necessary measures shall be taken to realize the result planned in the process and continue to improve the process.
3.2 Document requirement
3.2.1 Document framework of quality management system shall include:
a) Written quality policy;
b) Phase I document: Quality Management Manual;
c) Phase II document: program document;
d) Phase III document: Inspection Specification, Working Instruction, Operation Manual and other working standard;
e) Phase IV document: record form for verification of system operation.
3.2.1.1 Detail level of quality system document shall depend on:
a) Company scale and activity type;
b) Complexity of the process and related interaction;
c) Personnel capability.
3.2.2 Quality Management Manual
3.2.2.1 Requirement in Quality Management Manual shall be in conformity with ISO9001 Standard and GB/T50430 Specification, without any conflict.
3.2.2.2 Scope which shall be specified to cover in the Quality Management Manual includes any deleted and censored detail and reasonability.
3.2.2.3 Document formulated for quality system operation shall comply with spirit or regulation of the manual and explicit its reference in the manual.
3.2.2.4 Elaborate interaction between each system during operation.
3.2.3 Document control
The company shall comply with Document Control Procedure and Design Documents Management System to define the document and document control as follows:
a) Document and drawing approved prior to release to ensure the document is sufficiently proper;
b) If necessary, the document and drawing shall be reviewed and updated for re-approval;
c) Ensure change and current revision status to be identified;
d) Ensure access to applicable document and relevant edition of the drawing for use;
e) Ensure the document and drawing to keep clear for easy identification;
f) Ensure document from external origins to be identified and to take control of its distribution;
g) Prevent obsolete document and drawing from unintended use, in case of reservation of obsolete document and drawing due to any reason, these documents and drawings shall be properly identified.
h) Ensure personnel of each position to define the document to which the activity pursuant.
3.2.4 Record control
To prove effective operation quality record of the system, related responsible units shall conform to Record Control Procedure to carry out reasonable recognition, identification and storage, and mark quality guarantee period and control for easy query and disposal at any time. Management system of the company requires employee training for different position, and the archived content of company’s engineering archives shall conform to requirements in GB50328 Construction Engineering Document Filing Consolidation Specification.
4. Reference document
4.1 Document Control procedure-------------------------------------------------No. Q2001
4.2 Record Control Procedure-----------------------------------------------------No. Q2002
4.3 Design Document Management System--------------------------------------No. Q2003
4.4 GB50328 Construction Engineering Document Filing Consolidation Specification
Chapter V Management Responsibility
1. Purpose
Top management shall establish, maintain and improve the system, and define right and responsibility, policy and goal to guarantee to meet client’s requirement and requirement of related laws and regulations.
2. Scope
All policy, principle, goal and plan related to quality system operation are included.
3. Content
3.1 Management commitment
Top management of the company shall reach the commitment to establish, implement and continuously improve the system through following activities:
a) Convey importance of satisfying the clients and related laws and regulations to staff timely and properly;
b) Make quality policy and determine quality goal;
c) Carry out annual management review;
d) Provide appropriate resource and implement regulations specified in Human Resource Management System, Construction Equipment Management System and other management document.
3.2 Client-centered
General Manager shall make sure to determine client’s requirement and reach client’s satisfaction through relevant department. Understand client’s requirement in ways of negotiating with owner unit and bid negotiation and so on to implement regulations in Engineering Project Bidding and Engineering Contract Management System and other management document.
3.3 Quality policy
Refer to Chapter I for quality policy of the company and determine the quality policy:
a) Applicable to organization aim;
b) Including effective commitment to meet requirement and continuously improve the system;
c) Provide the framework to formulate and review quality goal;
d) Gain communication and understanding within the organization;
e) Obtain continuous and proper review, if necessary modify it and implement Document Control Procedure.
3.4 Planning
3.4.1 Quality goal
General Manager shall set general quality goal according to quality policy, and require related functional department to establish departmental quality goal based on this. Each goal shall be measurable, and reviewed for achievable possibility of each goal according to Management Review Procedure and Quality Goal Management System.
3.4.2 Quality management system planning
3.4.2.1 General Manager shall prepare the quality goal of the company to be implemented by each functional department.
3.4.2.2 Upon mutual communication, each department shall comply with the company’s quality goal to prepare quality plan for each department, and after preparation it shall be carried out by subordinate personnel according to plan to make sure goal achievement.
3.4.2.3 In case of midway change during implementation of quality plan, it shall be implemented after communicated and confirmed by relevant department and reviewed by top management to ensure system completeness.
3.5 Responsibility, authority and communication
3.5.1 Top management of the company shall explicitly formulate rights and responsibility for each relevant unit and with reference to Management Responsibility Procedure for details.
3.5.2 Management representative
General Manager shall appoint one of the management personnel to act as the management representative, and the responsibility and authority is listed below:
a) Be responsible to supervise over formulating, promoting, implementing and maintaining quality system of the company;
b) Report performance and improvement requirement in quality management system to top management;
c) Take every appropriate opportunity to convey a sense of satisfying client’s requirement to the staff;
d) Be responsible for external relation work related to quality system.
3.5.3 Content communication
The company shall communicate with subordinate personnel according to Communication Management Procedure.
3.6 Management review
3.6.1 General Manager shall periodically call directors of each department together to review the quality management system every year, to ensure appropriateness, sufficiency and effectiveness of the company’s quality management system and keep record of management review.
3.6.2 Review input
Management review input program shall include items below:
a) Internal and external review result;
b) Condition of customer complaint;
c) Survey result satisfactory to customers;
d) Follow-up measures of previous management review;
e) Process performance and product conformance;
f) Achievable possibility of quality goal;
g) Condition and improvement requirement of corrective and preventive measures;
h) Change which may influence quality system;
i) Condition and development trend of engineering quality and quality management activity;
j) Prediction for potential question;
k) Chance of improvement and enhancement for engineering quality and quality management level;
l) Resource demand and required degree.
3.6.3 Review output
Management review output shall include resolutions below:
a) Decision items of effective improvement for quality system;
b) Resource demand;
c) Improvement items of products related to customer’s requirement.
4. Reference document
4.1 Management Review Procedure---------------------------------------------No. : Q2007
4.2 Management Responsibility Procedure-------------------------------------No. : Q2005
4.3 Communication Management Procedure-----------------------------------No. : Q2006
4.4 Human Resource Management System-------------------------------------No. : Q2008
4.5 Construction Equipment Management System----------------------------No. : Q2012
4.6 Engineering Project Bidding and Engineering Contract Management System-------------------------------------------------------------------------------No. : Q2013
4.7 Document Control Procedure-------------------------------------------------No. : Q2001
4.8 Quality Goal Management System------------------------------------------No. : Q2004
Chapter VI Resource Management
1. Purpose
Ensure to provide appropriate resource and offer sufficient integration, use and maintenance of all kind of resource.
2. Scope
All personnel, facility and place of the company are included.
3. Content
3.1 The company shall provide related resource as required in system operation and continuous improvement, including personnel, facility and workplace, etc.
3.2 Human resource
3.2.1 The company formulates Human Resource Management System and Employee Performance Assessment System to specify job requirements for employee’s position and requirements for recruitment and daily work evaluation, etc.
3.2.2 The company shall comply with Human Resource Management System to evaluate capacity as required to be occupied in work related to quality, for those required capacity, provide training or other measures to meet the requirement and evaluate its effectiveness.
3.2.3 Make sure employees can be aware of the relativity and importance of their work content.
3.2.4 Record related to personnel training shall be saved.
3.3 Infrastructure
The company shall provide and maintain the management to achieve infrastructure as required in product requirement according to Construction Equipment Management System, Machinery Equipment Plant Facility Maintenance Procedure and Information System Management Procedure, and the infrastructure includes:
a) Building, factory building, workplace and relevant facilities (water, electricity and so on);
b) Process facility (hardware and software);
c) Supporting service (resource system network, telephone and so on).
3.4 Work environment
Work environment shall be determined and managed as required to realize product conformance.
4 Reference document
4.1 Human Resource Management System-------------------------------------No. : Q2008
4.2 Information System Management Procedure Program--------------------No. :Q2010
4.3 Machinery Equipment Plant Facility Maintenance Procedure-----------------------------------------------------------------------------No. :Q2009
4.4 Employee Performance Assessment System--------------------------------No. :Q2011
4.5 Construction Equipment Management System-----------------------------No. : Q2012
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