Welcome back to Tip Top Trading where things aren't going too well. Anna negotiated a deal with a client in France but now they claim they've been ripped off!
歡迎回到Tip Top Trading，這裡事情進展的不妙。安娜與法國客戶協商了一份合同，但是現在他們稱自己被剝削了！
This has got to get sorted – quickly. Oh Denise, what exactly did they say?
這件事要快點解決。丹尼斯，他們具體說什麼了？
Something about them agreeing a price for 5,000 lemons and then being offered a better price by another company. That'll be Tutti Fruity – they want our business.
他們同意了5000個檸檬的價格，然而其他公司給的價格更好。那肯定是Tutti Fruity，他們想搶我們的生意。
Sounds like they're going to get it, unless you sort it out. Maybe you should work out some new figures.
聽起來他們要得手了，除非你能解決。也許你應該計算出新的數目。
Figures? Is there something wrong with my figure – am I too fat? No Anna!
身材？我的身材怎麼了，我太胖了嗎？不是的，安娜！
Your numbers – work out a new price, see if you can squeeze the price of lemons – maybe you can price Tutti Fruity out of the market. Hmm, somebody else has said that.
你的數目，算出新的價位，看看是否能從檸檬中削減出價格，也許你就能以價格把Tutti Fruity趕出市場了。有人也這麼說過。
Yes it was me Anna! Do your calculations, see if you can offer a better deal and price Tutti Fruity out of the market.
是的，是我，安娜！算算吧，看看是否你能提供更好的協議，用價格把Tutti Fruity趕出市場。
OK. I could sell them cheaper but there would be less profit.Well, less profit is better than no profit.
好吧。我可以賣的價格低點，但是利潤就少了。利潤少點總比一點利潤都沒有強。
And who knows, if this goes well, it might lead to more contracts. But it's down to you now to make that call.
誰知道呢，如果事情順利，將會帶來更多的合同。但現在是由你來打電話決定了。
But what am I going to say? Be friendly and say… I'm sorry to hear you're not happy with our price.
但我要說什麼呢？禮貌的說，很抱歉聽說你對我們的價格不滿意。
Tell them Tip Top Trading prides itself on quality products and good value for money. And flatter them and say they are a valued customer and their business is very important to us.
告訴他們 Tip Top Trading以優質的產品和物有所值的價格為豪。奉承他們並說他們是重要的客戶，他們的生意對我們很重要。
And what shall I say about the price? Tell them you can match the price of our competitors.
關於價格，我要怎麼說？告訴他們你能給出我們競爭者匹配的價格。
Match the price. Right. Thanks. OK, I had better call them.
匹配的價格，沒錯，謝謝。好，我最好打給他們。
. . . . . . Bonjour. Fruit Traders International.
你好，Fruit Traders International公司。你好，是布朗先生嗎？
Oh, erm, hello, is that Monsieur Brown? Oui. Yes.
是的。我是Tip Top Trading的安娜。
This is Anna… from Tip Top Trading. I was sorry to receive your message.
收到你的留言，我感到很抱歉。是的。我以為我們生意談得很好，但是另一家公司打給我提供了一份更好的協議。
Yes, well. I thought we were doing good business and then another company called me and offered me a much better deal.Yes, I understand.
是的，我懂。很抱歉聽到你不滿意我們的價位，但是希望我們可以解決此事？
I'm sorry to hear you're not happy with our price… but hopefully we can sort something out? Oh yes?
是嗎？你是重要的客戶並且你的生意對我們很重要，我們很樂意看到皇家檸檬展示在法國的餐館和商店裡。
You are a valued customer and your business is very important to us… and we would love to see our Imperial Lemons on display in the restaurants and shops of France. That's a nice touch Anna, well done!
幹得漂亮，安娜，做得好！所以呢？
So? So, I've done some calculations and we can offer you a better price.
所以我做了一些計算，我們可以給你提供更好的價位。但Tutti Fruity提供給我們的價格非常好。
But Tutti Fruity can offer us a good price. I'm sure they can but… we… we…
我肯定他們會這樣，但我們……怎麼樣，安娜？
Yes Anna? … at Tip Top Trading we pride ourselves on quality products and good value and I think we can match Tutti Fruity's price… in fact I know we can beat it.
Tip Top Trading以優質的產品和物有所值的價格為豪。我認為我們能給出Tutti Fruity匹配的價格。事實上我們可以超過他們。我明白了，聽你這麼說很好但……
I see. That's good to hear but… We'll give you an extra 10% discount – but obviously we would like you to make a bigger order.
我們另外給你10%的折扣，但顯然我們希望你的訂單量更大。更大的訂單。
Oh, a bigger order. I will have to have a think about this.
我會考慮一下的。當然，但是請在別人搶先取得這份訂單前儘快通知我。
Yes, of course, but please let me know as soon as you can before someone else snaps up this offer. Merci. Au revoir. －Ah, merci, au revoir.
謝謝，再見。－謝謝，再見。幹得好，安娜！
. . . . . . Excellent work Anna!
我知道為何她能得到這份工作了。但她的銷售策略能成功嗎？
I can see why she's got the job now. But will her sales tactics pay off?
讓我們回顧一下安娜在處理棘手的銷售訂單時用到的好句子。很抱歉聽到你對我們的價格不滿。
Let's remind ourselves of some of the great lines that Anna used in trying to resolve a tricky sales deal… I'm sorry to hear you're not happy with our price.
Tip Top Trading以優質的產品和物有所值的價格為豪。你是重要的客戶並且你的生意對我們很重要。
Tip Top Trading prides itself on quality products and good value for money. You are a valued customer and your business is very important to us.
我們能給出我們競爭者匹配的價格。
We can match the price of our competitors. . . . . . .
幹得好，安娜。看起來你挽救了這個訂單。
Well done Anna. It looks like you may have saved that deal.
挽救了這個訂單？有問題嗎？Tutti Fruity想要削減我們的價格，但是我認為我可能挽救了與法國International Fruit Traders公司的訂單。
Saved the deal? Is there a problem? Well, Tutti Fruity has tried to undercut our price but I think I may have saved the deal we had with International Fruit Traders in France.
是的，安娜以更低的價位爭取到了更大的訂單，而且他們會考慮一下。天啊。如果協議沒有達成，我認為你應該去法國達成協議。
Yes, Anna offered a lower price for a bigger order and they're having a think about it. Crumbs. If the deal's not complete I think you need to get out to France and seal the deal.
我想讓你和湯姆儘快飛往那裡，和他們好好談談。你和湯姆哦。
I want you and Tom to fly out there as soon as possible and do some schmoozing. Oh! You and Tom hey?
夠了，丹尼斯！這應該會很有意思的。
That's enough Denise! This should be fun.
下次再來English at Work看看發生了什麼，再見。
Find out what happens next time on English at Work. Bye.
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