本期我們接著來學習旅遊英語住宿篇，如果你非常幸運能夠定到滿意的酒店，那將是非常開心地事情。但是呢，出門在外，萬一遇到不順利的事情，我們要用英文怎麼表達自己的訴求呢？
今天的音頻會教你，怎麼用英語表達自己的不滿意和提出要求。
開始進入今天的音頻學習
01
Chris： TravellerManager
Chris: Hi, I need to see the manager. I have a complaint to make.
Manager: Yes I’m the manager. What can I do for you sir?
Chris: I have to make a complaint about the room.When I got here, the water doesn’t run in the shower and the bathroom was very dirty. So I called the reception and she got me a different room. Then in the evening, I found that my new room is just next to the laundry room. The washing machines are too noisy and I couldn’t even sleep. Also, did you have the room checked before I moved in? Because the TV in my new room doesn’t work and a mirror is broken.
Manager: I’m awfully sorry to hear that sir. I’ll have someone to fix that for you.
Chris: You know what--I’m really disappointed in you and I don’t want them to be fixed. I want a refund and to find another hotel.
Manager: Again, I really apologize for your experience so far. I’d like to offer you our suite at no extra cost. If you are still disappointed after this, I’ll be happy to refund your money.
Chris: Okay, I guess. Thanks for your help.
一般投訴我們就要搞清楚投訴對象，投訴內容和解決方案。所以從這三個方面用英文去表達就可以了。
1
投訴對象，找對人，領導。
I need to see the manager.
我要見經理
I have to make a complaint.
我要投訴
2
投訴內容
衛生問題：xxx is dirty.
例：The bathroom is dirty.
噪音：It’s too noisy.
什麼東西壞了：xxx doesn’t work.
例：The TV doesn’t work.
3
解決方案
1.我要換房間。
I want to change to another room.
2.我要退錢！
I want a refund.
我們建了一個英語學習交流群，群內定期會發送英語學習資料，以及老師在線答疑活動。掃下方二維碼，趕緊加入我們吧！
有一個超級大大大大的驚喜哦~
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